About Sarah Marshall

I’m a strategy and operations leader with over 30 years of experience across industries including software, hardware, consumer electronics, biotech, and chemicals. I've led functional and business operations at Fortune 10s and startups alike and bring a systems-thinking approach to solving organizational challenges.

To bring the benefits of Fortune 500-level organizational optimization to small and mid-sized businesses. My goal is to democratize access to the frameworks, tools, and insights needed to thrive in a landscape of continuous disruption.

To empower organizations of all sizes with world-class tools and strategic guidance that supports sustainable performance in an environment of constant change—especially through open-access content and personalized consulting.

Because I've seen firsthand how clarity, alignment, and structure—applied with precision—can transform not just performance but how people experience their work. I'm driven by a deep belief that every organization has untapped potential, and I’ve spent my career learning how to unlock it.

Structure should never exist for its own sake. I believe in parsimonious structure—just enough to drive clarity, alignment, and performance. Over-structuring kills agility. Under-structuring creates chaos. The sweet spot is lean, intelligent design that supports decision-making and value delivery.

It started with my engineering roots. I have a BS in Chemical Engineering and began my career in large-scale, high-impact engineering and project management. That discipline taught me to respect systems, constraints, and elegant design.

Engineering taught me the power of systems thinking. My MBA layered in business fluency, allowing me to navigate strategy, markets, and performance economics. As I moved through functional operations, transformation, and business strategy roles, I developed a panoramic view—one that connects dots across functions, levels, and time horizons.

I don’t leave insights behind. I’ve curated and synthesized lessons from every stage of my career into a comprehensive, pragmatic toolkit for driving performance. My frameworks don’t come from theory alone—they’re born from decades of experience leading change in high-stakes environments.

Because most organizations are operating below their potential—either slowed by cluttered processes or drifting due to lack of alignment. My goal is to help them cut through the noise, connect strategy to action, and thrive in disruption.

Through Operations Architect, I provide tools, diagnostics, and guidance—much of it freely available—to help organizations of all sizes apply these principles. This work is my way of giving back and building stronger, more resilient businesses at scale.

Philosophy & Approach

By aligning domain experts to clearly defined problems and shared goals—clarity and collaboration are the foundations of solving complexity.  Strategy experts and execution specialists have very different mindsets, skillsets and priorities.  Historically, we have bridged the gap between the two using senior organizational leadership, putting inordinate pressure on the executives to have translation expertise which they may or may not have.  My body of work and tools bridge that gap.

The Value Delivery Spine™ provides a structured framework to bridge the common disconnect between strategic vision and operational delivery, optimizing each handoff from strategy through to execution.  Additionally, it addresses emerging technologies as the chief driver of accelerating disruption.

  • InsightOps™ – Makes strategy actionable via structured intelligence.

  • ClarityMap™ – Prioritizes initiatives to maximize strategic value.

  • LeadShift™ – Aligns and equips leadership infrastructure.
  • FlowGard™ – Filters and integrates emerging technology for effective deployment.

Yes. Many of these tools and frameworks are available on Operations Architect for free, alongside deeper consulting offerings.

Clients & Engagement Process

Late-stage startups, growing small businesses, and mid-sized firms preparing for scale or transformation—especially those navigating disruption, growth, or operational inefficiency.

  1. Scope – Define the problem and expectations.

  2. Assess – Use diagnostic tools to map the opportunity space.

  3. Build – Design and deploy fit-for-purpose capabilities.

  4. Perform – Actively support rollout and early-stage adoption through initial planning cycles or monitoring intervals.
  5. Support – Ongoing white-glove, on-call guidance and problem-solving post-deployment.

Clients will experience two defining moments.

  • Process impact is immediate—relief, clarity, and streamlined work.
  • Outcome impact becomes evident with aligned, high-confidence deliverables: crisp strategies, actionable roadmaps, and clear performance metrics.

Cross-Industry Expertise

While operations functions are consistent across industries, the execution must adapt to each context—regulatory rigor in biotech, speed and iteration in software, or supply chain precision in hardware.

Yes. All organizations must:

    • Monitor ecosystem trends and refresh strategy.

    • Align to clear KPIs across strategic targets.

    • Manage transformation initiatives carefully for business readiness.

    • Maintain senior engagement in long-term value delivery.

Guidance for Leaders & Founders

  1. Modeling values and behaviors.

  2. Empowering teams with autonomy and clarity, generating leadership from all team members.
  3. Staying informed through an evergreen SWOT mindset.

Early-stage startups should focus solely on product, customer, and revenue. All other structure comes later—only as needed to avoid undermining agility.  Early-stage startups are in the business of discovery, with a premium in rapid pivots.  In these early days, structure will not only likely be a waste of precious resources, it can slow down necessary pivots. 

Only institutionalize what’s necessary. Start with practices to give room for flexibility, set policy where more rigid adherence is required,  evolve to process for repeatable tasks, then selectively automate. Avoid scaling activities that require high local customization or infrequent consistency.

Strategy, Technology & the Future

S&O functions now operate at the frontlines of disruption. Their role is to provide real-time intelligence, enable strategic agility, and embed emerging technologies into operations.

Over the past few decades, wellsprings have developed that are delivering a continuous stream of innovations reshaping the way we work and live.  Large language models (LLMs) are the latest and glitziest of those innovations.  Emerging technologies are a constellation of emerging tools that, when used together, reshape the way we work:

  • AI & GenAI

  • Internet of Things (IoT)

  • Blockchain

  • Robotic Process Automation (RPA)

  • Cloud Computing

  • Big Data & Analytics

  • 5G & Edge Computing

  • Zero Trust Cybersecurity

  • Web3

These are not fads—they’re foundational changes, and staying ahead of them is essential for strategic leadership.